Description
Team Leader – Real Estate Operations (Night Shift)
Location: Sri Lanka (Remote / Office-based)
Working Hours: 7:30 PM – 4:30 AM (LKR Time)
Experience Required: Minimum 3 Years
Role Overview
We’re not hiring a coordinator—we’re hiring someone who can own delivery.
The Team Leader will oversee day-to-day operations, staff performance, and project execution within a real estate support environment, ensuring high-quality output for international clients (lenders). This role requires a balance of people management, process control, and hands-on operational involvement.
Key Responsibilities
1. Team Management & Delivery
- Supervise and manage a team handling real estate documentation and reporting
- Allocate tasks effectively and ensure deadlines are consistently met
- Monitor team productivity, accountability, and performance metrics
2. Quality Control & Process Compliance
- Ensure all outputs meet defined quality standards and client expectations
- Conduct regular quality checks and implement corrective actions
- Maintain consistency in property report preparation and documentation
3. Operational Execution
- Oversee title document research using online platforms
- Ensure accurate preparation of Property Reports for lenders
- Handle escalations and complex cases when required
4. Training & Development
- Guide and mentor junior staff to improve performance
- Work closely with senior leadership to build team capability
- Support onboarding and continuous learning initiatives
5. Administrative & Reporting
- Manage documentation, data entry, and workflow tracking
- Prepare performance and operational reports for management
- Ensure proper record-keeping and compliance
6. Stakeholder & Customer Management
- Deliver high-quality service to internal and external clients
- Maintain clear communication across teams and stakeholders
Key Requirements
- Bachelor’s Degree in any field
- Minimum 3 years’ experience, with at least 1 year in a supervisory or team lead role
- Background in Real Estate / Property Documentation / BPO / Mortgage processing is a strong advantage
- Strong knowledge of title research and property documentation (preferred)
- Excellent communication skills in English, Sinhala, and Tamil
- Strong analytical, problem-solving, and decision-making skills
- Proficiency in MS Office (Excel, Word, Outlook)
- Ability to work night shifts consistently
- Proven ability to handle pressure, deadlines, and team dynamics
What We’re Looking For (Reality Check)
- Someone who doesn’t wait for instructions
- Someone who can manage people, not just tasks
- Someone who understands that quality failures = client loss
- Someone comfortable being accountable for results, not excuses
Key Performance Indicators (KPIs)
- Team productivity and turnaround time
- Quality accuracy rate of property reports
- SLA adherence
- Team retention and engagement
- Error reduction and process improvement
Why This Role Matters
This position directly impacts client satisfaction, operational efficiency, and revenue continuity. A weak team leader here will quietly destroy delivery quality—so the expectation is high.
Apply Now:
Interested candidates can send their resumes by visiting our website: www.lankastaff.lk
Navigate to the Overseas Jobs section and search for Job No: 9462.
You may also apply for other available opportunities.
For inquiries, please contact: admin@lankastaff.lk