Description
Job Summary:
We are seeking a passionate and service-oriented Guest Experience Manager to ensure exceptional guest satisfaction by overseeing guest relations, handling feedback, and coordinating with operational departments. This role plays a key part in delivering a high-quality hospitality experience and maintaining outstanding service standards.
Position: Guest Experience Manager
Location: Wattala, Sri Lanka
Industry: Hospitality (Leading Hotel)
What’s on Offer
- LKR 80,000 – 120,000
- Service Charge: Approximately LKR 35,000 – 45,000
- Attractive overall remuneration package
- Working Hours To be discussed during the interview
Key Responsibilities:
- Oversee the overall guest experience to ensure the highest level of service excellence
- Handle guest complaints, feedback, and special requests in a professional and timely manner
- Coordinate closely with Front Office, Housekeeping, and other departments
- Monitor service quality and implement continuous improvements
- Build strong relationships with guests to enhance loyalty and repeat visits
- Support front office operations when required
Qualifications & Requirements:
- Male/Female, below 40 years
- Previous experience in hospitality, guest relations, or front office operations is required
- Excellent communication and interpersonal skills
- Strong problem-solving ability with a guest-first mindset
- Professional, well-groomed, and confident personality
Upload your CV at our website (word doc/Pdf preferred) at https://lankastaff.lk/jobs-list/
Please select the category overseas jobs. Search for Job No: 9447
You may apply for our other jobs too. If you have any specific questions or queries you may send an email us at admin@lankastaff.lk PH 0117133080