Customer Service Executive – Trainee

Customer Service Executive (Trainee) 
Full-time | Paid Training Position

 What You’ll Do

• Assist the ticketing team with daily operations such as PNR creation, modifications, and fare checks using Amadeus/GDS.
• Help maintain dashboards (FL360) and update internal reports.
• Support the accounts team with payment tracking and reconciliation.
• Deliver outstanding customer service via email and phone.
• Handle general administrative tasks as required.

What We’re Looking For

• Completed or currently following an IATA-related course/field.
• Passion for the airline and travel industry.
• Strong communication skills in English and the ability to speak Sinhala.
• Basic knowledge of MS Office (Excel, Word).
• A team player with attention to detail and strong organizational skills.
• Ability to work independently in a fast-paced environment.

 What You’ll Gain

• Paid, hands-on training in airline ticketing and customer service.
• Exposure to industry-standard tools such as Amadeus and FL360.
• A clear pathway to a permanent role based on performance.
• A supportive, friendly, and collaborative work culture.

How to Apply:
Interested candidates should attach their CV with Picture and send the
application
Go to lankastaff.lk and.
Search for job no : 8710
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