Customer Service Executive – Logistics

Customer Service Executive – Logistics
Location: Colombo 02
Industry: Logistics & Freight Forwarding
Experience: Minimum 1 year in Customer Service / Logistics
Key Responsibilities

• Act as the main point of contact for clients regarding shipments, deliveries, customs, and logistics updates.
• Coordinate with freight carriers, customs agents, and internal teams to ensure smooth shipment handling.
• Prepare and maintain shipping documents, invoices, Bills of Lading, and customs documentation.
• Collect Delivery Orders (DOs) and ensure timely processing.
• Maintain shipment EDI systems and update shipment information accurately.
• Coordinate closely with Sales and Operations teams to meet customer requirements.

Requirements

• Minimum 1 year of experience in Customer Service, Logistics, Freight Forwarding, or a related field.
• Strong communication and interpersonal skills.
• Good knowledge of shipping and logistics processes.
• Good command of English – both written and spoken.
• Proficiency in MS Office; knowledge of logistics/EDI systems will be an advantage.
• Ability to coordinate with multiple parties and manage shipment-related matters efficiently.

Job Details
Company: Leading Logistics Company in Colombo
Location: Colombo 02
Monday – Friday: 8:30 AM – 5:00 PM | Office
Saturday: 8:30 AM – 12:30 PM | Work from Home
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Interested candidates are invited to send their updated CV to:
admin@lankastaff.lk or visit www.lankastaff.lk, search for the relevant Job Number - 10008, and apply online