Description
Customer service executive
Are you detail-oriented, organized, and passionate about providing excellent customer service?
Join our dynamic team as a Customer Service Executive, where you’ll play a key role in managing student accounts, communication, and financial processes.
Work hours
Monday-Friday 07.00AM – 03.30PM
Saturday 07.00AM – 11.00AM
Location – Orion City, Colombo 09
Key Responsibilities
- Participate in regular meetings, training sessions, and team catch-ups.
- Manage the accounts inbox – handle emails, inquiries, and student communication efficiently.
- Perform reconciliation of subject enrolments and failed units.
- Validate and record new student payments (initial payments) in the Meshed system.
- Send payment reminder letters, final reminders, and SMS notifications to students.
- Manage current student payments including tuition, miscellaneous fees, and related queries.
- Handle phone calls related to fee collection and payment follow-ups.
- Oversee the Intention to Report (ITR) process – sending, tracking, and monitoring ITRs.
- Process commission and bonus invoices, including agent queries, validations, and Meshed updates.
- Perform initial and final account validations for student status updates (suspensions, withdrawals, cancellations, etc.).
- Review and validate student requests such as document-related payments.
- Handle refund processes – including acknowledgment, assessment, payments, and system updates.
What We’re Looking For
- Previous experience in customer service, finance, or education administration is an advantage.
- Excellent communication and email management skills.
- Strong attention to detail with the ability to multitask.
- Basic knowledge of accounting or reconciliation processes.
- Experience with Meshed or similar student management systems (preferred).
- A proactive attitude and team-player mindset
What We Offer
- A collaborative and supportive work environment.
- Opportunities for professional development and skill growth.
- Exposure to international student account management processes.
How to Apply:
Interested candidates should attach their CV with Picture and send the
application
Go to lankastaff.lk and.
Search for job no : 8759
You may apply for our other jobs too .
Please pass this job to someone who is looking for a job.
admin@lankastaff.lk
If you have any specific questions or queries you may send an email us
at admin@lankastaff.lk
PH 0117133080