Call Center Executives

 
CALL CENTER EXECUTIVE
We are looking for Call Centre Executive for a leading educational institute.

Work Location – Colombo 05
Working Hours - 9.00 AM - 5.00 PM
Saturday: 9:00 AM – 1:00 PM
One Sunday per month: Full-day work required

WHAT WE OFFER

• salary package 60,000- 100,000
• Performance-based incentives
• Career growth and development opportunities
• A collaborative and supportive work environment
• The opportunity to contribute directly to student recruitment and institutional growth

KEY RESPONSIBILITIES

• Handle inbound and outbound calls regarding student inquiries and admissions.
• Contact prospective students from various marketing activities and qualify leads.
• Provide guidance on programs, admission requirements and application processes.
• Schedule appointments and counselling sessions for the admissions team.
• Maintain accurate records and update student database regularly.
• Conduct timely follow-ups to improve inquiry-to-registration conversion rates.
• Support recruitment campaigns, open days, education fairs and promotional activities.
• Collaborate with marketing and admissions teams to achieve monthly targets.
• Prepare daily and weekly reports on calls, follow-ups, conversions and pipeline status.
• Deliver a professional and positive experience in every interaction.

REQUIREMENTS

• Diploma or bachelor’s degree in business, Marketing, Communications or a related field.
• Minimum of 01 year of experience in a call centre, tele sales, customer service or student recruitment role.
• Excellent verbal communication and interpersonal skills.
• Strong persuasion, negotiation and relationship-building abilities.
• Ability to manage multiple follow-ups and work toward monthly KPIs.
• Proficiency in Microsoft Office and experience maintaining customer or student databases.
• Fluency in English is essential; proficiency in Sinhala and/or Tamil is an added advantage.

How to Apply:
Upload your CV at our website (word doc/Pdf preferred) https://lankastaff.lk/jobs-list/ Please select the category overseas jobs. Search for Job No: 9606
You may apply for our other jobs too. If you have any specific questions or query you may send an email us at admin@lankastaff.lk PH 0117133080